Stop putting callers on hold to go check a policy. Unblank surfaces the exact price, refund rule, or troubleshooting step from your knowledge base the moment you need it, so every call gets resolved on the first try.
Join the waitlistA customer asks something outside the script: an edge-case refund, a policy exception, a technical detail three tiers deep in the documentation. You know it is written down somewhere, but finding it live, mid-call, means muting the line, digging through tabs, or transferring the caller to someone else. Every one of those seconds shows up in your average handle time, and every transfer is a customer who has to repeat themselves.
The knowledge is not the problem. Retrieving it fast enough while someone is waiting on the line is.
Unblank listens to your live call audio and follows the conversation in real time. The moment the caller finishes describing their issue, the relevant answer appears on screen, pulled from your own support brief: your pricing, your policies, your troubleshooting steps, and your tone.
Exact refund windows, plan pricing, and exceptions pulled from your brief, so you never have to say "let me check on that."
When a caller is frustrated, Unblank suggests language that acknowledges the issue first and resolves it second, not the other way around.
Every suggestion is grounded in what your team can actually do, so fewer calls need a transfer, a callback, or an escalation.
You write a short brief covering your refund policy, pricing, and the five questions your team gets asked most. On your next support call, you open a Live session and let Unblank follow along. Most reps notice the difference on the first tricky call: the answer is already on screen before they have finished asking for it.
Unblank is in private beta while we work with a small group of support teams. Join the waitlist and we will reach out as seats open up.