Privacy Policy

1. Introduction

Unblank ("we," "us," "our," or "Company") operates GetUnblank.com and the Unblank service ("Service"). We are committed to protecting your privacy and ensuring you understand our practices regarding the collection, use, and protection of your information. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Service, which provides real-time assistance and context during live calls without recording or storing call audio or transcripts.

2. What We Do NOT Collect

Unblank does NOT:

• Record or store call audio
• Save call transcripts
• Retain call metadata after the session ends
• Process or store information about call participants beyond your account

3. Information We Collect

3.1 Account Information

• Email address (used for login and account management)
• Account settings and preferences

3.2 Call Context Data

Users may provide Call Profile information, including details about the purpose of a call, customer context, industry information, goals, notes, and other information relevant to receiving AI-powered assistance.

Call Profile information is processed during active sessions to provide real-time guidance and recommendations. Users may choose to save Call Profile information for future use. Saved Call Profile information remains associated with the user's account until deleted by the user or removed in accordance with this Privacy Policy.

Unblank does not record or store call audio or call transcripts.

3.3 Microphone Access and Live Audio Processing

Unblank requires access to your device's microphone to provide real-time call assistance. Audio may be processed during an active session solely for the purpose of generating suggestions, guidance, and contextual recommendations.

Unblank does not record, store, or retain audio recordings or call transcripts after a session ends.

Users are responsible for obtaining any permissions, notices, or consents required by applicable laws before using Unblank during conversations with other individuals.

3.4 Usage and Device Information

• Device identifiers and operating system information
• IP address and general location data
• Service usage patterns and analytics (aggregated and anonymized)

3.5 Payment Information

Billing details are processed securely by our payment provider (LemonSqueezy) and are not stored on our servers.

4. How We Use Your Information

• To provide the Unblank Service and deliver real-time call assistance
• To process payments and manage your account
• To send transactional emails (confirmations, updates, support responses)
• To analyze aggregated Service performance, troubleshoot issues, and optimize functionality
• To comply with legal obligations and enforce our Terms of Service
• To contact you regarding account activity or Service changes

5. Legal Basis for Processing

We process your information based on the following legal grounds:

• Contractual necessity (to provide the Service to you)
• Legitimate interests (improving Service quality and security)
• Legal compliance (to fulfill legal obligations)

6. Data Sharing and Third Parties

6.1 We do NOT sell your personal information.

6.2 We may share information with:

• Service providers (LemonSqueezy for payments, cloud infrastructure providers) under strict confidentiality agreements
• Law enforcement and government agencies when required by law
• Other parties with your explicit consent
• Successors in case of merger, acquisition, or business sale

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, regular security audits, and restricted access to personal data. However, no security system is impenetrable. We cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our control.

8. Data Retention

Account information (email, settings, profile) is retained as long as your account is active. Call Profile information is retained only if a user chooses to save it. Unsaved session information is not retained after the session ends. Users may delete saved Call Profile information through the Service or by contacting support. Upon account termination, we retain email and basic account data only as required by law (typically 6-12 months for compliance purposes). Aggregated, anonymized usage analytics may be retained indefinitely for improvement purposes.

9. Your Rights and Choices

9.1 Depending on your location, you may have rights including:

• Right to access your personal information
• Right to correct or update inaccurate information
• Right to deletion
• Right to data portability
• Right to opt-out of certain processing
• Right to lodge complaints with regulatory authorities

9.2 To exercise these rights, contact us at Support@GetUnblank.com. We will respond within 30 days or as otherwise required by law.

10. International Data Transfers

Your information may be transferred to, processed in, and stored in the United States or other countries. These countries may have data protection laws that differ from your home country. By using Unblank, you consent to such transfers and processing under this Privacy Policy.

11. Children's Privacy

Unblank is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to GetUnblank.com. Your continued use of the Service constitutes acceptance of updated terms.

14. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, contact us at:

• Email: Support@GetUnblank.com
• Website: GetUnblank.com